Effective Date: December 29, 2025
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data.
To provide you with efficient mobile repair services, we may collect the following types of information:
Personal Identification Information: Name, phone number, email address, and physical address for service delivery.
Device Details: Mobile brand, model and description of the technical issue to provide accurate repair estimates.
Location Data: We may request access to your location to assign the nearest rider to your area.
Media Access: Permission to access your camera or gallery to allow you to upload photos of your damaged device.
We use the collected data for the following purposes:
To process and schedule your repair requests.
To provide real-time updates and notifications regarding your repair status.
To facilitate communication between you and our technicians.
To improve our app’s functionality and customer service experience.
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers, and we use encryption where necessary. However, please note that no method of transmission over the internet is 100% secure.
To successfully fulfill your service requests, we share necessary data with the following trusted partners:
Logistics (Riders): We share your address and phone number with our authorized Riders to facilitate the pick-up and drop-off of your mobile device.
Payments (Razorpay): To ensure safe and secure online transactions, we use Razorpay as our payment gateway. We do not store your sensitive financial details on our servers.
Communication (WhatsApp): We use WhatsApp to send you secure OTPs for login, real-time repair status updates, and digital invoices.
Maps (Google Maps): We use Google Maps services to verify your address and provide accurate navigation routes for our Riders.
To function correctly, the Mobo app may request the following permissions:
Location: For pick-up and drop-off logistics.
Camera/Storage: To document device condition before and after repair.
Phone/SMS: For account verification (OTP) and service calls.
We retain your data only for as long as necessary to provide you with services.
Account Deletion: You have the right to request the deletion of your account and personal data at any time. You can do this through the "Settings" section in the app or by emailing us directly.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."
If you have any questions regarding this Privacy Policy or the practices of this app, please contact us at:
Email: admin@moboapp.info
Address: Near vidya raj chowk, village Bagru, city sonipat Haryana pin 131022
Website: www.moboapp.info
